Q&A

A1:

Possible Cause Solution
The appliance is not plugged in. Check the mains plug and make sure it is connected to the socket properly.
The glass bowl is not placed on base unit. Place the glass bowl properly with guided grooves on the base unit.
The lid is not placed/fitted well onto the glass bowl. Place the lid properly onto the glass bowl and make sure it fits properly.

A2

Possible Cause Solution
The appliance is under Electromagnetic Interference Unplug the appliance from power socket. Restart after a few minutes.
There is dirt on control panel Clean the panel with soft cloth.

A3

Possible Cause Solution
The ingredients exceed the maximum indication in the glass bowl. Remove some of the ingredients and ensure the ingredients are placed evenly at the bottom of the glass bowl.
Water or cooking liquid is not enough Make sure the water/Cooking liquid level is correct as mentioned in the recipe booklet.

A4

Possible Cause Solution
A wrong program is selected Select another program(Refer the Recipe booklet)
Water or cooking liquid is not enough Make sure the water/Cooking liquid level is correct as mentioned in the recipe booklet.

A1:

Possible Cause Solution
The appliance is not connected to the mains supply.
  • Plug in and press the Power ON/OFF button.
  • Check the cord and the plug.

A2

Possible Cause Solution
Appliance is under electromagnetic interference. Unplug the appliance. Restart after few minutes.
Dirt on the panel. Clean the panel with the cloth provided.

A3

Possible Cause Solution
The cups have not been preheated. Warm the cups.
The brewer is too cold. Rinse the appliance at least 3 times before making the coffee.

A4

Possible Cause Solution
Empty system function might be used before. Press  the hot water button until water can comr out from spout.

A5

Possible Cause Solution
The first run of grinder does not deliver sufficient quantity ground coffee into the brewing unit. Make another cup of coffee, the quality will be improved.

A6

Possible Cause Solution
Coffee beans are not fresh. Use fresh coffee beans.

A7

Possible Cause Solution
Excessive scale has built up. Descale the appliance.

A8

Possible Cause Solution
The area near the water tank connector is wet. Wipe the water around the water tank connector.

A9

Possible Cause Solution
Ground coffee is too fine which block the water to come out. Adjust the grind size to coarser level.

A10

Possible Cause Solution
Internal coffee grounds outlet is blocked. Follow the steps of section E(V. CLEANING COFFEE GROUNDS OUTLET)